Contact Us

Person using mobile phone

Need to contact us?

We are open from 8.15am - 5pm Monday - Friday.
We are closed on public holidays.


Phone: 5320 5500
After Hours: Call and follow the prompts to receive emergency support.
Call using the National Relay Service if you are deaf/hard of hearing or speech-impaired.

Customer Service Centre: The Phoenix, 25 Armstrong Street South

Postal Address: PO Box 655 Ballarat, VIC, 3353

Interpreter Services

We use Translating and Interpreting Services.
Call 131 450 for immediate phone interpreting (available 24 hours).

Need more help?
Visit TIS Contact for more help.

Have a question or problem?

Visit our online forms to make an enquiry or report an issue.