In Home Support



How to apply?

To make a referral to the Home Care Program contact the Intake Worker at Aged & Disability Services on 5320 5629.

Our aim is to improve quality of life by helping people maintain their safety and independence at home and in the community.

We embrace the philosophies of the Active Service Model which is based on the premise that all clients have the potential to make gains in their wellbeing and that Home and Community Care services can improve their capacity to make these gains.

AdvocacyTop of document.

An advocate is a person who represents and works with a person or group of people who may need support and encouragement to exercise their rights, in order to ensure that their rights are upheld.

An advocate could be a friend, parent or other relative, concerned citizen, case manager or a professional advocate.

The City of Ballarat’s Home Care Service fully supports your right to involve an advocate of your choice in any discussions relating to being assessed for and receiving services.

Eligibility CriteriaTop of document.

The aim of Home Care services is to provide basic assistance and maintenance to people living at home whose capacity for independant living is at risk, or to people who are at risk of premature or inappropriate admission to long-term residential care. The Home Care Services are targeted to assist:

  • frail older people
  • people with disabilities, and their carers

The Aged and Disability Services are funded through the Department of Human Services Home and Community Care (HACC) program.



Referrals for Home and Community Care services can be accepted from all sources including yourself, your family, your doctor, neighbours and/or friends. If you are making a referral for someone else you must first gain their permission to provide their personal details to the intake worker.

A person must meet the following criteria to be eligible to receive a HACC Program funded service:

  • They must be in the HACC target group / govt support pension
  • The must be assessed as being in need of a HACC program funded service

A doctor's certificate/medical certificate is not required for the provision of a HACC activity/service. Eligibility for HACC services does not require proof of residency status, or entitlement to a Medicare card. HACC services are not available to provide care while the usual carer undretakes paid employment or unpaid volunteer work.

Assessment and FeesTop of document.

Any person considering Home Care needs to first be assessed to determine their eligibility and to identify their service requirements as a requirement of the Home and Community Care (HACC) program.

Assessment and Care Management Workers are responsible for completing assessments with clients to determine:

  • individual needs - these are comprehensively assessed
  • a tailored care plan - to ensure that a range of care and support options are considered
  • if referrals to alternative services may be suggested - with the client's consent
  • a date to review these arrangements - this is decided upon in conjunction with the client

Assessments are usually held in the client's home and take about an hour to complete.



Aged and Home Care services are Government funded through the Home & Community Care (HACC) Program and are available to eligible clients. Fees are determined by a means test. This will be determined with you by the Assessment Worker.