The term ‘Graffiti’ generally refers to illegally defacing private and public property with markings and/or graphics without the owners consent. Graffiti vandalism can take multiple forms including designs, words or images using chalk, paint, scratching, textas, acid etching or other material such as stickers and billposters.

Council has a dedicated Graffiti Removal Team to deal with graffiti of Council assets. In addition to Council’s Graffiti Removal team, Council also works with the Department of Justice - Community Correctional Services with a graffiti removal crew. This team predominantly attends to graffiti on a cyclical program of inspection and removal.  The teams operate a total of four days per week, two from Council’s team and two from Community Correctional Services


Report to the Police

Contact the police to report graffiti vandalism. If you have information regarding graffiti vandals or people acting suspiciously, you can report it anonymously to Crime Stoppers on 1800 333 000.

Report it to the Council’s Graffiti Hotline

Contact the Graffiti Hotline on 1800 668625 to report graffiti and obtain information or advice on your situation.

Remove graffiti quickly

Rapid and continual removal of graffiti vandalism is the best way for property owners to protect their property and preserve the image of your neigbourhood. Removing graffiti vandalism within 24 to 48 hours makes removal easier and more effective and reduces the notoriety for graffiti vandals that results from having the graffiti vandalism on display.


Ask them to remove it

If the graffiti vandalism is on a neighbours house or business explain the benefits of rapid removal and give them a copy of this fact sheet. If the graffiti vandalism is on property owned by Council, a government department or a utilities provider you should report it to them for removal.




Preventing GraffitiTop of document.


Keep up appearances

Make every effort to keep the appearance of your property clean and neat. An exterior appearance that suggests apathy and neglect including litter, broken fences, overgrown landscaping, and poor lighting all send a message that property owners are not attentive or do not care.

Build in prevention

Use the principles of Crime Prevention Through Environmental Design (CPTED) to reduce the opportunity of offenders to target your property. CPTED works by increasing the risk of detection, increasing the difficulty of offending and reducing rewards to graffiti vandals. For detailed information on implementing CPTED principles in response to graffiti see Fact sheet 3 –Preventing graffiti vandalism - Crime Prevention Through Environmental Design (CPTED).


Target harden

  • Reduce access to canvas
  • Increase surveillance
  • Secure spraycans
  • Use of materials/coatings to deter graffiti vandalism 

Control access

  • Reduce access to canvas by fencing, vegetation etc
  • Reduce access to area at high risk times

Screen exits

  • Generate community activity
  • Roster staff at vulnerable times, eg Park staff
  • Restrict access at night

Deflect offenders

  • Reduce access at vulnerable times
  • Use music or lighting
  • Provide alternate activities
  • Create youth friendly spaces



Extend guardianship

  • Involve neighbours
  • Increase lighting
  • Run ‘adopt a park’ program
  • Monitor levels of graffiti vandalism in targeted locations

Reduce anonymity

  • Increase surveillance and access control
  • Ensure behaviour rules are followed

Assist natural surveillance

  • Increase lighting
  • Plan activities in high risk times
  • Generate increased legitimate activities

Utilise place managers

  • Situate staff in high risk locations
  • Reward community vigilance
  • Police/security patrols
  • Adopt a park

Strengthen formal surveillance

  • Staff surveillance
  • Police or security patrols
  • Install Closed Circuit Television (CCTV)
  • Use alarms or movement activated lighting
  • Negotiate with businesses to report and remove



Conceal targets

  • Use landscaping
  • Deny access
  • Move travel routes
  • DA conditions and planning controls

Disrupt markets

  • Reduce sale of spraycans to under 18 year olds
  • Reduce theft of spraycans and other tools

Remove targets

  • Reduce size and number of canvases by landscaping, colour, texture, art, or design.

Deny benefits

  • Rapid removal
  • Don’t print pictures of graffiti vandalism in media
  • Use anti-graffiti coatings
  • Involve all property owners
  • Seek compensation

Identify property

  • Post signage with property owner and contact details
  • Mark details of shop on each spraycan
  • Report graffi ti vandalism to owner or hotline
  • Develop MOU’ s for removal



Reduce frustrations and stress

  • Create safe and attractive youth friendly spaces to ensure ‘ownership’

Avoid disputes

  • Design public space to reduce conflict between different user groups
  • Make clear rules for space

Neutralise peer pressure

  • Offer rewards for information to reduce bragging
  • Use offenders to remove graffiti vandalism
  • Focus on chronic offenders

Discourage imitation

  • Rapid removal and repair
  • Censor tags in the media
  • Highlight arrests and penalties
  • Use a graffiti coating to make removal easy

Reduce recognition and fame

  • Rapid removal and repair
  • Censor tags in the media
  • Use anti-graffiti coatings
  • Remove most prolific tags and those in high profile locations first



Set rules

  • ‘Graffiti vandalism is a crime’ education
  • Designation of space to define acceptable behaviour 

Alert conscience

  • Remind people of cost of removal and how this impacts on availability of other services

Post instructions

  • Provide behaviour rules
  • Provide maintenance phone number
  • List penalties for graffiti vandalism

Assist compliance

  • Create a sense of territoriality
  • Use activity generators
  • Design paths to reduce access to vulnerable areas


Who To ContactTop of document.

Who To Contact

Council property(Graffiti Hotline) Ph: 1800 668 625

VicRoads(signal boxes) Ph: 13 11 70

Australia Post(boxes)  Ph: 13 13 18

Telstra(payphones) Ph: 1800 011 433

Powercor(electricity poles) Ph: 13 24 12

Central Highlands Water Ph: 5320 3111

V/Line Ph: 1800 800 120

Parks Victoria Ph: 13 19 63

Schools (Primary and Secondary) and Universities : Report to the Principal or Office Manager